Ring of the Realm | Terms & Conditions

Terms & Conditions

Welcome to Ring of the Realm operated by L J Worthington, a sole trader based in the United Kingdom. These Terms and Conditions govern your use of our website (ringoftherealm.com) and the purchase of jewellery products or other products and services from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Please read these Terms carefully. For questions, contact us at:

Email: info@ringoftherealm.com
Address: Ring of the Realm, Queensgate House, 48 Queen Street, Exeter, Devon, EX4 3SR, United Kingdom.

1. General

Ring of the Realm is a UK-based jewellery business offering jewellery and related products, including [rings, necklaces, bracelets, gift vouchers etc]. I, L J Worthington, am a sole trader and the operator of this website.

These Terms and Conditions apply when you as a Customer (hereinafter referred to as “the Customer” or “you”) place an order via ringoftherealm.com . By placing an order, the Customer also confirms that they have read and approved our Cookies & Privacy Policy.

2. Use of this Website

By using this website, the Customer agrees to:

Use it for lawful purposes only.
Not engage in activities that may harm the website, such as hacking, transmitting viruses, or attempting unauthorised access.
Be at least 18 years old or have parental consent to make purchases.
Provide accurate and up-to-date information when placing orders or contacting us.

We reserve the right to suspend or terminate access to our website if you breach these Terms.

Content on this website is either owned or licensed by Ring of the Realm. This means that content on the website may not be copied or used without the prior written consent of Ring of the Realm.

3. Orders and Payments

Order Process: When the Customer places an order through our website, they are making an offer to purchase. A contract is formed only when we accept the Customer’s order by sending a confirmation email. If we cannot fulfil the order for any reason, we will notify the Customer and issue a full refund.
Pricing: All prices are in GBP. Prices are subject to change without notice, but this will not affect confirmed orders.
VAT: All prices are in GBP and exclude VAT, as Ring of the Realm is not VAT-registered.
Customs: The Customer is responsible for payment of any local import taxes, VAT, and customs duties owed to the customs or equivalent in the country to which the product / products are delivered.
Payment: We accept payments via all major credit cards, Klarna, Apple Pay, and Clearpay. All payments are encrypted and processed through the highest security payment processors.
Order Errors: The Customer is responsible for ensuring the accuracy of order details (e.g., size, quantity, shipping address). Please contact us immediately at info@ringoftherealm.com if you notice an error.

4. Products

Description: We take care to ensure product descriptions, images, and specifications (e.g., ring sizes, materials) are accurate. However, due to the hand finished nature of our jewellery each piece is unique. Please also bear in mind that there are differences in screen displays and so tones and colours may not be exact.
Made to Order: Made to order items are not eligible for returns.
Availability: Products are subject to availability. If an item is out of stock, we will notify the Customer and offer a refund, alternative, or, if preferred and applicable for the specific item, give the Customer a timeframe for when the item will be restocked.

5. Shipping

Delivery Areas: Ring of the Realm ships Worldwide.
Shipping Costs: We offer free registered/tracked shipping via Royal Mail Tracked for UK orders, and tracked shipping with either Royal Mail International, DHL or FedEx for international orders depending on destination.
Despatch Times: All “In Stock” orders are usually despatched within two (2) to three (3) working days. “Made to Order” and “Pre Order” items will be delivered within the timescale as set out on the product/order pages.
Delivery Times: UK orders are delivered within three to five (2–3) business days. International orders generally take seven to fourteen (2–10) business days. However, please allow up to 30 business days after receipt of order confirmation, as times may vary depending on the country the package is being shipped to. Ring of the Realm reserves the right to adjust delivery times for this reason, and the Customer will be notified for approval of any adjustments.
Tracking: Tracking numbers will be sent to the Customer once packages are shipped.
Delayed Packages: If the order is delayed more than 30 days after receipt of order confirmation, the Customer has the right to cancel the order. However, Ring of the Realm is not responsible for any delays that occur due to customs in destination country, incorrect details provided by the Customer, or unforeseen circumstances such as strikes, extreme weather etc.
Lost or Damage Shipments: Ring of the Realm is responsible for any damage that may occur during transport of an order to the Customer. If upon delivery, the Customer discovers that one or more items within the order has been damaged during transport, we ask that the Customer first notifies the relevant shipping company, and then reports the damage to Ring of the Realm by emailing info@ringoftherealm.com with images of the damage attached so that we can arrange a refund or replacement. Damage should preferably be reported to us within three (3) working days of delivery, and we ask that the Customer unpack and inspect the item/items thoroughly at the earliest opportunity after the order is delivered. Title and risk of loss of an order pass to the Customer upon successful delivery.
Order Processing: Jewellery and non jewellery items within the same order, may be shipped in separate packages.
Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us at info@ringoftherealm.com within three (3) working days of delivery for a replacement or refund.

6. Refunds and Returns

Consumer Rights: Under the UK Consumer Contracts Regulations 2013, you have 14 days from receiving your order to notify us of your intent to return non-Made-to-Order items for a refund, followed by 14 days to return the item. The Customer is responsible for the condition of the item/items during return shipping.
Made to Order: Made-to-Order items are non-returnable and non-exchangeable.
Eligibility: Items must be unused, in original condition, and returned with all packaging. Made-to-Order jewellery is non-returnable unless faulty.
Return Process: Contact us at info@ringoftherealm.com to initiate a return, and please provide all relevant information such as name, address, order reference and product name. The Customer should not attempt to make a return before contacting Ring of the Realm. The Customer is solely responsible for return shipping costs unless the item is defective or incorrect. Please note that returns must be sent as registered/trackable packages, and the Customer must keep a record of the tracking number and proof of postage until the package has been received by Ring of the Realm.
Refunds: Refunds will be processed to your original payment method within 15 days of receiving the returned item. Shipping costs are non-refundable.
Exchanges: Where possible, and according to stock availability, the Customer may request an exchange. Please notify us of this when you email us to initiate the return process and we will either accommodate your request, or offer an alternative. Oftentimes, exchanges will be processed as a return, and this will be confirmed upon receipt of return request email.
Made to Order: Ring of the Realm cannot offer the right of return or exchange on items Made-to-Order.
Faulty Items: If an item is defective or damaged, contact us within fourteen (14) days of receipt for a replacement or refund, including return shipping costs.

7. Gift Cards & E-Gift Vouchers

Ring of the Realm Gift Cards and E-Gift Vouchers expire one year from the date of purchase, including any remaining value on partially redeemed Gift Cards and E-Gift Vouchers.
Gift Cards and E-Gift Vouchers are only redeemable at ringoftherealm.com.
Gift Cards and E-Gift Vouchers can be used as full or partial payment for any purchase, and do not have to be used entirely in a single purchase.
Gift Cards and E-Gift Vouchers cannot be returned or exchanged for cash.
The value of a redeemed Gift Card and E-Gift Voucher cannot be refunded.
In-Stock items purchased with a Gift Card and E-Gift Voucher and subsequently returned, will be refunded via issue of a new Gift Card or E-Gift Voucher.
Promotional Codes cannot be used to purchase, or in conjunction with, Gift Cards or E-Gift Vouchers.
Please keep your Gift Card or E-Gift Voucher safe as they cannot be replaced.

8. Consumer Rights

As a UK consumer, you have rights under the Consumer Rights Act 2015:

Products must be as described, fit for purpose, and of satisfactory quality.
If an item is faulty or defective, you are entitled to a repair, replacement, or refund within 30 days of receipt, subject to our inspection of defective item.

Contact us at info@ringoftherealm.com to exercise these rights, or seek advice from Citizens Advice (www.citizensadvice.org.uk).

9. Intellectual Property

All content on our website (e.g., images, designs, text, logos) is owned by or licensed to Ring of the Realm. You may not reproduce, distribute, or use our content without written permission.
Our jewellery designs are protected by intellectual property laws. Unauthorised copying or reproduction is prohibited.

10. Privacy and Data Protection

We collect and process your personal data in accordance with our Cookies & Privacy Policy which you can read here. By using our website or placing an order, you agree to our data practices, which comply with the UK GDPR and Data Protection Act 2018.

11. Limitation of Liability

To the fullest extent permitted by law, Ring of the Realm is not liable for indirect, consequential, or incidental damages arising from your use of our website or products, including loss of profits, data, or use.
Our liability for faulty products or services is limited to the purchase price of the item or service, as per the Consumer Rights Act 2015.
We are not responsible for losses due to your failure to follow care instructions (e.g., for jewellery maintenance) or misuse of products.

12. Third-Party Links

Our website may include links to third-party sites (e.g., payment processors, social media). We are not responsible for their content, practices, or availability.

13. Force Majeure

Ring of the Realm shall not be held liable for damages, delays or failure to perform obligations due to events beyond our control, such as natural disasters, strikes, supply chain disruptions, transportation disruption, extreme weather, new/amended legislation, war, fire, flood, market disturbances, changes in government, terrorist attacks, technical issues, sabotage, nor for delays with supplier services owing to the circumstances set out above. Ring of the Realm shall inform the Customer of any such circumstances that have arisen and, should the situation last more than six (6) weeks, both the Customer and Ring of the Realm have the right to cancel the order/purchase with immediate effect.

14. Amendments to These Terms

We may update these Terms to reflect changes in our business or legal requirements. The updated version will be posted on our website with the “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the new Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where EU/UK consumer laws allow you to bring claims in your local jurisdiction.